With system voltages now trending towards 800–1,000 volts DC, the transition to electric and hybrid vehicles presents a significant technical challenge for technicians and workshops. However, when these vehicles develop defects or involved in read traffic incidents, they introduce failure modes and hazard profiles that simply did not exist with petrol and diesel vehicles, placing increased demands on emergency services and roadside response crews. High-speed collisions, vehicle fires, submersion, rollovers and serious impacts are nothing new to our highly trained emergency and recovery services but the way high voltage sytems in EVs react to sustaining damage is relatively new, and something we continue to gather data to build our knowledge and expertise from.​

While the fire services often take the lead, safe outcomes cannot rely on a single agency. Police, fire, ambulance, recovery and supporting teams must operate from a shared understanding of risk, from first impact through recovery, storage and final disposition. No single agency manages an EV incident alone — safe outcomes depend on shared understanding, coordinated decision-making, and structured training. Our courses align police, fire, ambulance, recovery and insurers under one operational framework, ensuring consistent and safe EV incident management.