OUR POLICIES & PROCEDURES
ELV Training is a trading name of End of Life Vehicle Training Ltd.
It is the intention of ELV Training that where there are circumstances of a learner being dissatisfied in relation to assessments, an attempt should be made to resolve the issue via our complaints procedure.
Grounds for Appeal
The conduct of the assessment
The adequacy of the range, nature and comprehensiveness of the evidence when set against the Learning Outcomes and evidence requirements
The adequacy of the opportunities offered in order to demonstrate competence
Such appeals will only be allowed to proceed if:
They are lodged within the time limit, currently 20 working days of the assessment result being fed back
That, if additional evidence is being used in support of an appeal, there is proof that such evidence was available at the time the disputed assessment took place
An appeal is in relation to up to one unit of competence only.
Outcomes of an Appeal
These can be:
Confirmation of the original decision
Instructions that the competence be reassessed by the same or a different assessor
A judgement that the evidence presented is an adequate demonstration of competence and a recommendation that the assessment decision be reconsidered.
How to lodge an Appeal
In the first instance write to ELV Training using the email: firstname.lastname@example.org
your name, email address and daytime telephone number
the name of the course, certification or module
why you are appealing
the element or unit to which the appeal relates
If you are unhappy with the outcome, you may ask for your appeal to be referred to the ELV Training's IQA.
Finally, if you are still unhappy with the outcome you should address your appeal to the Company Director. A final decision will be made within ten working days of receipt of your appeal.
Please note that all the above procedures must be followed.
Please note that the decision of ELV Training's Company Director is final.