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OUR POLICIES & PROCEDURES

Appeals Policy

ELV Training Policies & Procedures

ELV Training is a trading name of End of Life Vehicle Training Ltd.

It is the intention of ELV Training that where there are circumstances of a learner being dissatisfied in relation to assessments, an attempt should be made to resolve the issue via our complaints procedure.

Grounds for Appeal

  • The conduct of the assessment

  • The adequacy of the range, nature and comprehensiveness of the evidence when set against the Learning Outcomes and evidence requirements

  • The adequacy of the opportunities offered in order to demonstrate competence

 

Such appeals will only be allowed to proceed if:

  1. They are lodged within the time limit, currently 20 working days of the assessment result being fed back

  2. That, if additional evidence is being used in support of an appeal, there is proof that such evidence was available at the time the disputed assessment took place

  3. An appeal is in relation to up to one unit of competence only.

Outcomes of an Appeal

These can be:

  • Confirmation of the original decision

  • Instructions that the competence be reassessed by the same or a different assessor

  • A judgement that the evidence presented is an adequate demonstration of competence and a recommendation that the assessment decision be reconsidered.

 

How to lodge an Appeal

In the first instance write to ELV Training using the email: support@elvtraining.com

  • your name, email address and daytime telephone number

  • the name of the course, certification or module

  • why you are appealing

  • the element or unit to which the appeal relates

 

If you are unhappy with the outcome, you may ask for your appeal to be referred to the ELV Training's IQA.

Finally, if you are still unhappy with the outcome you should address your appeal to the Company Director. A final decision will be made within ten working days of receipt of your appeal.

Please note that all the above procedures must be followed.

Please note that the decision of ELV Training's Company Director is final.

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